Frequently Asked questions

Frequently Asked Questions:

What is Zen Eye?

Zen-Eye is your online access to the teachings of Genpo Merzel Roshi, and the many other fine teachers of Kanzeon Sangha International. Our latest talks are available to you here, as well as archived material going back many years.

How to subscribe?

Subscribe now, or go back to the home page and click on Join Us.
This will give you unlimited access to all of our material for downloading.

How much is it to subscribe?

There are three options for subscription:

  • Monthly subscription: $15 USD per month. You will be charged on a per month basis. You can cancel the subscription at any time you like without any penalty.
  • Yearly subscription: $120 USD a year (save 20%), payable at the beginning of subscription. You can cancel the subscription at any time you like.
  • Two years subscription: $225 USD for two years (save 25%), payable at the beginning of subscription. You can cancel the subscription at any time you like.

If you have any question or concern about this topic, fell free to contact us by phone (+1-801-328-8414) or email.

How to cancel my subscription?

In order to cancel a current subscription you will need to log in. Once logged in, click on “My Account” then click on “Cancel account” and follow the instructions given on screen.

How to download a talk?

There is a slight difference in downloading a free sample talk and all the other talks.

  • Free Samples: Go to the free samples section and “right-click” on the video or audio icon of the size you want, or if you have a one button mouse hold the 'ctrl' key on the keyboard and click. A drop down menu will appear:
    • In Internet Explorer, select: "Save Target As..."
    • In Firefox, select: "Save Link As..."
    • In Safari, select: "Download Linked File As..."
  • All other talks: Log in, select a teacher by clicking on the name next to their picture or on the picture itself. Find the talk you would like to watch or hear in the list and click on one of the video or audio formats you want to download. A page with a download link will then appear. “Right-click” on the link (or hold 'crtl' and click). A drop down menu will appear:
    • In Internet Explorer, select: "Save Target As..."
    • In Firefox, select: "Save Link As..."
    • In Safari, select: "Download Linked File As..."

Is specific software required to watch or listen to talks?

  • to watch or listen to the talks online the latest version of Apple QuickTime is required. It is free and compatible with both Windows and Mac.
  • to watch or listen to previously downloaded talks, any video player that can read “.mov/.mp4/.m4v” files can be used. You can use any audio player that supports the “mp3” format.

What are the audio and video formats?

  • Video files are available in two formats:
    1. “.mov”: labeled as “video”, this type can be played on a computer or AppleTV. The size of the video is 480 x 360 pixels.
    2. “.mp4/.m4v”: labeled as “iPod”, this type can be played on a computer. It is compatible with iTunes and iPod, but not with AppleTV. The size of the video is 320 x 240 pixels.
  • Audio file are all encoded in mp3. This type can be played on a computer, iPod, AppleTV, or any mp3 compatible device.

Can I listen to or watch talks on my iPod?

All videos dated after 29 March 2007 are compatible with iPod. Earlier videos are not compatible with iPod.
All audio tracks are compatible with iPod.

How long does it take to download a talk?

The two major factors that influence your download speed are:

  1. the speed of your connection to internet,
  2. the congestion of the internet itself.

You might find that you experience a faster or slower speed at different hours throughout the day.

If you wish, you can make an approximate calculation of the time it would take for a download to complete. Here is how:
Let's say you want to download a video that is 240MByte and you have a 2Mbit/s connection. There are 8Mbit to every 1MByte so it will take 4 seconds for every 1MB. 240MB x 4s = 960 s divided by 60 that makes it a 16 minute download.
Obviously the download time will change according to your download speed.

Zen Glossary

A detailed Zen glossary is available on the Kanzeon Website.